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English: " Follow established processes to reduce customer effort in scenarios like callbacks, holds, and disconnects; analyze data to resolve issues. " Initiate customer contact for complete resolution, assist with technology for future interactions, and follow up until issues are resolved. " Communicate effectively across multiple channels, manage multiple tasks, and make trade-offs under pressure. " Categorize cases for analysis, suggest process improvements, and propose solutions to prevent future issues. " Maintain detailed documentation and customer information, anticipate customer needs, and exceed expectations by identifying root causes and providing solutions. " Promote self-service tools and recommend products that enhance customer experience; build product knowledge and customer relationships. " Requires 6-12 months of customer service experience, fluency in English and German, an associate's degree or related experience, and knowledge of case management software and Microso... (více v detailu)

PRVOTNÍ KONTAKT E-MAILEM - KATEŘINA BÁRTOVÁ, tel.: +420 602 434 876, e-mail: katerina.bartova@marriott.com Do našeho hotelu Prague Marriott hledáme uchazeče na pozici Vedoucí směny nočního auditu: Co Váš čeká - - Zajištění bezproblémového chodu recepce (check in – check out) - Zodpovědnost za hotovostní a bezhotovostní operace uskutečněné na recepci - Komunikace a péče o hosty - Administrativní úkony spojené s chodem recepce - Noční audit - Room Service - Vedení týmu - u pozice Noční Supervisor Provoz: 10 hodinové směny 20:30 - 7:00, zhruba 15 směn v měsíci. Jaké znalosti a dovednosti byste měli mít - - Zkušenost z obdobné pozice ve 4*nebo 5* hotelu výhodou - Schopnost zvládat nepředvídatelné situace a flexibilně reagovat na přání hostů - Výborná znalost anglického (slovem i písmem), český jazyk výhodou - Dobré komunikační schopnosti, příjemný vzhled a vystupování - Zodpovědnost, samostatnost, pečlivost - Počítačové znalo... (více v detailu)

Budete se starat o to, aby zákaznická a interní řešení Azure fungovala hladce a s co nejmenšími prostoji. Pomůžete navrhovat, vytvářet, vyvíjet a implementovat nová řešení pro zákazníky v Azure a v úzké spolupráci s naším týmem Microsoft a MS365 také pro hybridní řešení. Budete kontaktní osobou pro náš prodejní tým v oblasti technické podpory. Are you experienced in Azure administration and development? Is Azure your world? Would you like to develop your skills within Azure architecture, design and development? Then come to join our team and become our new colleague. Your responsibilities You will make sure that customers' and internal Azure solutions are running smoothly and with as little down time as possible. You will help design, create, develop, and implement new solutions for customers in Azure and in close corporation with our Microsoft and MS365 team also for hybrid solutions. You will be the go-to person for technical support for our sales team. Manage current tenant for Az... (více v detailu)

Kontakt:jan.tlaskal@galytix.com Upřesňující informace: At least 5 years of experience working in Data Modeler or Solution Designer roles Prior experience on data engineering/ ETL intensive projects Domain knowledge and prior experience in Financial Services industry Proven capability of deploying a... (více v detailu)

kontakt: Marie Bílková, e-mail: marie.bilkova@global.ntt Key Roles and Responsibilities: " Monitor and analyze service delivery metrics and customer feedback to assess the quality of service provided. " Conduct detailed analysis of service processes, identifying areas for improvement and recommending process enhancements to enhance service quality and efficiency. " Collaborate with cross-functional teams, including customer service, operations, and process improvement, to drive the implementation of quality initiatives and best practices. " Perform root cause analysis on service issues and customer complaints, and develop corrective action plans to address identified issues. " Develop and maintain quality standards and guidelines for service delivery, ensuring alignment with customer expectations and industry best practices. " Conduct regular quality audits and assessments to evaluate compliance with service quality standards and regulatory requirements. " Provide training and guidanc... (více v detailu)

KONTAKT : Koubkova Barbora, e-mail: barbora.koubkova@accenture.com Osobní schůzka pouze po předchozí domluvě. Název pozice v pracovní smlouvě: Service Delivery Engineer. Znalost angličtiny. ... (více v detailu)

Kontakt: e-mail: hr-cz@dhigroup.com REQUIRED OCCUPATIONS - EXPERIENCE IN THE FIELD: Experience in creating / updating and maintaining DHI MIKE software licenses Experience in case handling through DHI D3... (více v detailu)

We are seeking a suitable candidate for the position of Cloud Managed Services Engineer – L2 Support at a company providing global ICT services. This is an exciting opportunity to be part of a new international project. The role is pivotal in providing end-to-end management and technical support for the hosted environment on the Versa platform, addressing diverse and complex networking challenges reported by global customers. Your Responsibilities: Proactively monitor and take corrective action for the hosted environment., Assist customers in solving reported product and network problems of varied complexity., Collaborate with the engineering team to replicate customer issues and test potential fixes., Replicate customer issues in a lab environment., Set up infrastructure as required., Escalate tickets to L3 when necessary., Address problems of diverse scope across all solutions from Versa., Manage the incident/ticket lifecycle efficiently.. The Requirements: A minimum of 3 years of... (více v detailu)

kontaktní osoba: Marie Bílková, e-mail: marie.bilkova@global.ntt 1. kontakt: e-mailem upřesňující informace: - Demonstrable work experience with significant experience required in service performance, client service delivery within a large scale (preferably multinational) technology services environment - Demonstrated and relevant years of experience in IT Infrastructure services operations experience with a large IT enterprise environment - People management experience in leading and managing technical operations teams across the Datacentre, Networking, Security, Workplace, and Communications domains - Experience in managing in a matrix structure - Demonstrated global enterprise client outsourci... (více v detailu)

Kindinova Olga, e-mail: olga@czechrelocate.cz Responsibility for all AIX service operation activities to deliver a stabile service to our internal customers Requirements: fluent English, experience in other Enterprise IT infrastructure systems, preferably in the Open... (více v detailu)

Kindinova Olga, e-mail: olga@czechrelocate.cz Responsibility for all AIX service operation activities to deliver a stabile service to our internal customers Requirements: fluent English, experience in other Enterprise IT infrastructure systems, preferably in the Open... (více v detailu)

KONTAKT : Koubkova Barbora, e-mail: barbora.koubkova@accenture.com Osobní schůzka pouze po předchozí domluvě. Název pozice v pracovní smlouvě: Service Delivery Engineer. Znalost angličtiny. ... (více v detailu)

Budete se starat o to, aby zákaznická a interní řešení Azure fungovala hladce a s co nejmenšími prostoji. Pomůžete navrhovat, vytvářet, vyvíjet a implementovat nová řešení pro zákazníky v Azure a v úzké spolupráci s naším týmem Microsoft a MS365 také pro hybridní řešení. Budete kontaktní osobou pro náš prodejní tým v oblasti technické podpory. Are you experienced in Azure administration and development? Is Azure your world? Would you like to develop your skills within Azure architecture, design and development? Then come to join our team and become our new colleague. Your responsibilities You will make sure that customers' and internal Azure solutions are running smoothly and with as little down time as possible. You will help design, create, develop, and implement new solutions for customers in Azure and in close corporation with our Microsoft and MS365 team also for hybrid solutions. You will be the go-to person for technical support for our sales team. Manage current tenant for Az... (více v detailu)

At least 5 years of experience working in Data Modeler or Solution Designer roles Prior experience on data engineering/ ETL intensive projects Domain knowledge and prior experience in Financial Services industry Proven capability of deploying analytical concepts into bu... (více v detailu)

Koubkova Barbora, e-mail: barbora.koubkova@accenture.com Osobní schůzka pouze po předchozí domluvě. Název pozice v pracovní smlouvě: Service Delivery Engineer. Znalost hindštiny na úrovni rodilého mluvčího. Dále znalost ang... (více v detailu)

kontaktní osoba: Marie Bílková, e-mail: marie.bilkova@global.ntt 1. kontakt: e-mailem upřesňující informace: - Demonstrable work experience with significant experience required in service performance, client service delivery within a large scale (preferably multinational) technology services environment - Demonstrated and relevant years of experience in IT Infrastructure services operations experience with a large IT enterprise environment - People management experience in leading and managing technical operations teams across the Datacentre, Networking, Security, Workplace, and Communications domains - Experience in managing in a matrix structure - Demonstrated global enterprise client outsourci... (více v detailu)

kontakt: Marie Bílková, e-mail: marie.bilkova@global.ntt Key Roles and Responsibilities: " Monitor and analyze service delivery metrics and customer feedback to assess the quality of service provided. " Conduct detailed analysis of service processes, identifying areas for improvement and recommending process enhancements to enhance service quality and efficiency. " Collaborate with cross-functional teams, including customer service, operations, and process improvement, to drive the implementation of quality initiatives and best practices. " Perform root cause analysis on service issues and customer complaints, and develop corrective action plans to address identified issues. " Develop and maintain quality standards and guidelines for service delivery, ensuring alignment with customer expectations and industry best practices. " Conduct regular quality audits and assessments to evaluate compliance with service quality standards and regulatory requirements. " Provide training and guidanc... (více v detailu)

-mail: barbora.koubkova@accenture.com Osobní schůzka pouze po předchozí domluvě. Název pozice v prac... (více v detailu)

English: " Follow established processes to reduce customer effort in scenarios like callbacks, holds, and disconnects; analyze data to resolve issues. " Initiate customer contact for complete resolution, assist with technology for future interactions, and follow up until issues are resolved. " Communicate effectively across multiple channels, manage multiple tasks, and make trade-offs under pressure. " Categorize cases for analysis, suggest process improvements, and propose solutions to prevent future issues. " Maintain detailed documentation and customer information, anticipate customer needs, and exceed expectations by identifying root causes and providing solutions. " Promote self-service tools and recommend products that enhance customer experience; build product knowledge and customer relationships. " Requires 6-12 months of customer service experience, fluency in English and German, an associate's degree or related experience, and knowledge of case management software and Microso... (více v detailu)

kontakt: Marie Bílková, e-mail: marie.bilkova@global.ntt upřesňující informace: " Understand the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability " Provide the highest level of technical knowledge, support, and services to the client " Take accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery " Identify new opportunities based on technical understanding of the client's needs " Share insights of the client's environment with the Client Manager, Client Success Manager and/ or Service Architect and contribute to upselling " Improve m... (více v detailu)

PRVOTNÍ KONTAKT E-MAILEM - KATEŘINA BÁRTOVÁ, tel.: +420 602 434 876, e-mail: katerina.bartova@marriott.com Do našeho hotelu Prague Marriott hledáme uchazeče na pozici Vedoucí směny nočního auditu: Co Váš čeká - - Zajištění bezproblémového chodu recepce (check in – check out) - Zodpovědnost za hotovostní a bezhotovostní operace uskutečněné na recepci - Komunikace a péče o hosty - Administrativní úkony spojené s chodem recepce - Noční audit - Room Service - Vedení týmu - u pozice Noční Supervisor Provoz: 10 hodinové směny 20:30 - 7:00, zhruba 15 směn v měsíci. Jaké znalosti a dovednosti byste měli mít - - Zkušenost z obdobné pozice ve 4*nebo 5* hotelu výhodou - Schopnost zvládat nepředvídatelné situace a flexibilně reagovat na přání hostů - Výborná znalost anglického (slovem i písmem), český jazyk výhodou - Dobré komunikační schopnosti, příjemný vzhled a vystupování - Zodpovědnost, samostatnost, pečlivost - Počítačové znalo... (více v detailu)

kontakt: Marie Bílková, e-mail: marie.bilkova@global.ntt upřesňující informace: " Understand the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability " Provide the highest level of technical knowledge, support, and services to the client " Take accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery " Identify new opportunities based on technical understanding of the client's needs " Share insights of the client's environment with the Client Manager, Client Success Manager and/ or Service Architect and contribute to upselling " Improve m... (více v detailu)

Koubkova Barbora, e-mail: barbora.koubkova@accenture.com Osobní schůzka pouze po předchozí domluvě. Název pozice v pracovní smlouvě: Service Delivery Engineer. Znalost hindštiny na úrovni rodilého mluvčího. Dále znalost ang... (více v detailu)

-mail: barbora.koubkova@accenture.com Osobní schůzka pouze po předchozí domluvě. Název pozice v prac... (více v detailu)

At least 2 years of experience working in Data Modeler or Solution Designer roles Prior experience on data engineering/ ETL intensive projects Domain knowledge and prior experience in Financial Services industry Proven capability of deploying analytical concepts into bu... (více v detailu)