Cloud Managed Services Engineer - L2 Support

We are seeking a suitable candidate for the position of Cloud Managed Services Engineer – L2 Support at a company providing global ICT services. This is an exciting opportunity to be part of a new international project. The role is pivotal in providing end-to-end management and technical support for the hosted environment on the Versa platform, addressing diverse and complex networking challenges reported by global customers. Your Responsibilities: Proactively monitor and take corrective action for the hosted environment., Assist customers in solving reported product and network problems of varied complexity., Collaborate with the engineering team to replicate customer issues and test potential fixes., Replicate customer issues in a lab environment., Set up infrastructure as required., Escalate tickets to L3 when necessary., Address problems of diverse scope across all solutions from Versa., Manage the incident/ticket lifecycle efficiently.. The Requirements: A minimum of 3 years of... (více v detailu)