Senior Associate Service Quality Specialist

Před 195 dny - Hlavní město Praha - ANNONCE
kontakt: Marie Bílková, e-mail: marie.bilkova@global.ntt Key Roles and Responsibilities: " Monitor and analyze service delivery metrics and customer feedback to assess the quality of service provided. " Conduct detailed analysis of service processes, identifying areas for improvement and recommending process enhancements to enhance service quality and efficiency. " Collaborate with cross-functional teams, including customer service, operations, and process improvement, to drive the implementation of quality initiatives and best practices. " Perform root cause analysis on service issues and customer complaints, and develop corrective action plans to address identified issues. " Develop and maintain quality standards and guidelines for service delivery, ensuring alignment with customer expectations and industry best practices. " Conduct regular quality audits and assessments to evaluate compliance with service quality standards and regulatory requirements. " Provide training and guidanc... (více v detailu)
Hlavní město Praha
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