Technical Support Engineer

For our client, who specializes in news production systems, we are seeking a new colleague for the position of Technical Support Engineer. Job description: Provide Expert Technical Support: Deliver high-level technical support to broadcasters globally, System Installation & Training: Install new systems and train journalists and IT staff at TV stations around the world, 24/7 Communication: Manage communications via email and telephone hotline, including 24/7 support shifts, Remote Troubleshooting: Solve advanced technical problems remotely, ensuring smooth operations for our clients, Document & Report: Maintain detailed documentation of support cases and report bugs for continuous improvement. Requirements: We are looking for individuals who excel in: Clear Communication: Excellent spoken and written English skills, Technical Expertise: Advanced knowledge of Windows and Mac OS desktop operating systems, as well as server operating systems with a strong focus on Linux, Flexibility: ... (více v detailu)